Help Center

Below are frequently asked questions, you may find the answer for yourself .

How do I activate my account?The instructions to activate your account will be sent to your email once you have submitted the registration form. If you did not receive this email, your email service provider’s mailing software may be blocking it. You can try checking your junk / spam folder or contact us at Usage of Personal informationAll personal information that are used to identify any individual such as a first and last name, home address, email address or other contact information keep in secret. As usual you can visit our web page without telling who you are or revealing any personal info about yourself. We use personal information to process and deliver your order for bill. Maybe it is used to provide a more pleasant shopping experienceHow we protect your personal informationWe guarantee that your personal information is protected. We store your info in secured server.Moreover, SSL is used for checkout process to keep your billing info safe. No credit card info issaved on our system. We don’t share your personal information with any other third parties.My package is prepaid. Do I need to show any document when collecting it?Yes. Please show your ID to the delivery associate / pick up station. It can be your Voters Card, Driver’s License, Work ID or your Passpor.My package is cash on delivery. Can someone pick it up on my behalf?Yes. Please ensure your representative has your tracking number because we are dropshipping aliexpress product .If I

How do I cancel my order?You can cancel your order by ​contacting our Customer Service.Are all products on original and genuine?Yes. We are committed to offering our customers only 100% genuine and original products because we dropship product which are original . We also take all necessary actions to ensure that any seller found to be selling non-genuine products is immediately delisted from bizmall, Please contact us if you think a product listed on our website does not meet these standards.

How do I pay?You can choose from the different payment methods available on Bizmall . Please find below the list of available payment methods:Pay on Delivery (easy and simple at your doorstep)Bank Transfers to the provided Bizmall Enterprises our bank details will be shown below . You can find the payment methods during the final step of checkout in detail. Do not hesitate to contact our Customer Service for more information.Will I receive all the items in my order at once?You may receive items in your order separately depending on the duration of processing, Our partner ship as quickly as items become available.Do I need an account to shop on Bizmall ?No, you don’t need an existing account to shop with us. Simply register within 1 minute or login with your Facebook account.How do I place an order?Shopping on Bizmall is easy! Once you have found the product you want to buy, just follow the steps below:Click on ‘Buy Now’ to add this product to your cartClick on ‘Cart’ in the top right cornerRegister an account or Login into your existing account by entering your Email and passwordEnter your shipping information, ensuring your address is complete and accurateChoose your preferred payment optionClick on ‘Confirm order’ to complete your orderOnce your order is placed, we will either automatically confirm it by notifying you via Email, or we will call you for confirmation in case we need more details. Please note that this confirmation is a mandatory step before we ship your order. If you are unsure of whether your order has been confirmed or not, please contact us a few hours after your order placement. Below are frequently asked questions, you may find the answer for yourself .Bizmall tells me they have done a bank transfer but I have not received the money, what should I do?It takes 2-5 days for the money to reflect in your account. Please contact us  if it you still haven’t received your refund after this time.  Do I have to return all products in my order?No, you do not have to return your entire order. You can return your choice of selected items. Do I have to return the free gift when I return a product?Yes, any free gift must also be returned.  Do I have to pay for shipping charges when I return a product?Shipping back to Bizmall is paid for by the customer while there are no charges for shipping a product back to the customer after replacement. Can I Replace or Exchange an item rather than a refund?Defective items will be replaced if in original condition . What are service centers?Service centers are locations your devices can be fixed. Though Bizmall has not service center, place a call to get recommendations.Changes in privacy policyPlease notice that the privacy policy maybe change in the future. When there is any changes we will post it on this page or if the changes is important we will show you notification.If you have any question, please feel free to contact usHow can I change my shipping address?By default, the last used shipping address will be saved into your Sample Store account. When you are checking out your order, the default shipping address will be displayed and you have the option to amend it if you need to.

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